General enquiry

I have a general enquiry

You can call our dedicated customer service team by any of the following ways, every Monday to Saturday from 9.30 to 17.00.

Martins Letchworth
64 Leys Avenue
Letchworth Garden City

Martins Watford
126-128 St Albans Road
WD24 4AE

Martins Stevenage
15 Queensway



When will my order be delivered?

Each item displays your estimated delivery date. Once you order your item, you will receive an estimated delivery date and time when you place your order via e-mail.

What time will my order be delivered at?

When we have your product ready to dispatch, we will contact you to arrange a time that suits you.

What do I do if I want someone to measure my carpet?

You can arrange carpet measuring by contacting any of our stores.

Delivery & Collection

When can I Click & Collect my order?

You can collect your order at any of our stores once we have sent you an e-mail confirming that the product is ready to be collected between 9.30 and 17.00

I have a problem with my product, what do I do?

We are sorry there seems to be an issue. Please contact our customer services team.

What happens if my item come damaged ?

We deliver directly from our store to your home using our staff who take care and pride in delivering your products home safely. However, in the unlikely event that your item comes damaged, please contact our customer service team.

Why are there no shipping options available for my address?

At Martins, we focus on quality delivery to our local area of Hertfordshire and some of Greater London area only.

If you would like delivery outside of this area, please get in touch.